This white paper tells you the steps needed to put in place a Procedures and Policy Manual for your organization. In the process,
it will help you improve your organization's software process capability maturity level. These
levels were developed by the Software Engineering Institute out of Carnegie-Mellon. There are 5 levels
(with level 1 describing the chaos where most of us live and level 5 which is where nobody lives). In this article you
will see how MicroTools could help you improve your organization's software process.